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Policies

 Policies

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Return & Exchange Policy

 We strive to provide you with high-quality handcrafted clothing that you'll love. However, we understand that sometimes a return or exchange may be necessary. Please review our return policy below:

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1. Eligibility for Returns:
- You may return unworn, unwashed, and undamaged items within 15 days of purchase.
- Items must have all original tags attached and be in their original packaging.

 

2. Non-Returnable Items:
- Final sale items marked as "non-returnable" or "final sale" on the product page.
- Items purchased with customizations or alterations based on your specifications come under this category.

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3. How to Initiate a Return:
- Contact our customer service team at suratis.threads@gmail.com within 15 days of receiving your order.
- Provide your order number and details of the item(s) you wish to return.
- Our team will guide you through the return process.

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4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).
- Use a trackable shipping method to ensure your return reaches us safely.

 

5. Refund Process:
- Once we receive your returned item(s), our team will inspect them.
- Refunds will be issued to the original payment method within 10 business days after approval.
- Please note that shipping fees and any applicable taxes are non-refundable.

 

6. Exchanges:
- If you would like to exchange an item for a different size or color, please contact us to arrange the exchange process.
- Exchanges are subject to availability of the desired item.

 

7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance, and send us the video while opening the parcel.

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8. Contact Us:
- If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team.

For more enquiries mail us at suratis.threads@gmail.com 

Contact +91-8103881123

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Customise Policy

Privacy Policy

Terms & Conditions

Hello, we have a piece of good news, we also customize products and take orders.

For more details, mail us at suratis.threads@gmail.com.

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At Suratis, accessible from www.suratis.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Suratis and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Suratis. This policy does not apply to any information collected offline or via channels other than this website. 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

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Suratis follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable and personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

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You may consult this list to find the Privacy Policy for each of the advertising partners of Suratis. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Suratis, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Suratis has no access to or control over these cookies that are used by third-party advertisers.

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Surati's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. It can be found on the browsers' respective websites to know more detailed information about cookie management with specific web browsers.

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We would like to make sure you are fully aware of all of your data protection rights.

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These terms and conditions outline the rules and regulations for the use of Suratis Threads's Website, located at www.suratis.in.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Suratis if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies
We employ the use of cookies. By accessing Suratis, you agreed to use cookies in agreement with the Suratis Threads's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

License
Unless otherwise stated, Suratis Threads and/or its licensors own the intellectual property rights for all material on Suratis. All intellectual property rights are reserved. You may access this from Suratis for your own personal use subject to restrictions set in these terms and conditions.

 

You must not:

  • Republish material from Suratis.

  • Sell, rent, or sub-license material from Suratis.

  • Reproduce, duplicate, or copy material from Suratis.

  • Redistribute content from Suratis.

This Agreement shall begin on the date hereof. 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Suratis Threads does not filter, edit, publish, or review Comments before their presence on the website. Comments do not reflect the views and opinions of Suratis Threads, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Suratis Threads shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Suratis Threads reserves the right to monitor all Comments and to remove any Comments that would considered inappropriate, offensive, or cause a breach of these

 

Terms and Conditions.

  • You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

  • You hereby grant Suratis Threads a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications, or other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. We may consider and approve other link requests from the following types of organizations: commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law, and consulting firms; and educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Suratis Threads; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Suratis Threads. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

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Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

  • No use of Suratis Threads's logo or other artwork will be allowed for linking absent a trademark license agreement.

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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